“Job&Talent distinguishes themselves through their innovative technological processes."

In the dynamic transportation sector of Colombia, where efficiency and reliability are key to success, Cabify has found a steadfast partner in Job&Talent. Cabify relies on a dedicated team of call center agents to ensure smooth operations and an exceptional service. Since 2021, Job&Talent has been instrumental in providing the necessary workforce support to Cabify, enabling it to thrive in the competitive Colombian market. Lissete Morales, People Manager at Cabify, today shares her firsthand experience collaborating with Job&Talent.

Why did you decide to work with Job&Talent? 

When Cabify looked into onboarding a staffing provider, Job&Talent emerged as the partner of choice. The decision was influenced by Job&Talent's remarkable attention to detail, readiness to address Cabify's needs, and the quality of the provided workforce. They distinguished themselves through their innovative technological processes, comprehensive employee welfare plan, and extensive global presence. 

What do you value most about the collaboration?

We value Job&Talent's effectiveness in meeting personnel management requirements above all else. The seamless handling of recruitment, hiring, and personnel management processes has been pivotal in Cabify's operational success. Beyond that, the day-to-day interactions with the Job&Talent team have been excellent. From addressing concerns to fulfilling requests, the team consistently exhibits professionalism and dedication. For instance, we once faced the challenge of having to fill 85 vacancies within a very short period of time. The Job&Talent team devised effective recruitment strategies and provided meticulous follow-up throughout the hiring process. Furthermore, initiatives focused on employee well-being, including Christmas activities and communication efforts, ensured the retention of the newly hired personnel.

How did the partnership with Job&Talent contribute to Cabify’s success?

Job&Talent's support has significantly contributed to our staff acquisition efforts, ensuring optimal service levels for customers across Colombia and beyond. Moreover, by fostering job satisfaction among workers, Job&Talent indirectly boosts Cabify's reputation as an exemplary company to work for in the industry. Last but not least, through Job&Talent’s technology platform we have access to insightful data, allowing us to streamline decision-making processes and ensure compliance with legal requirements.